Privacy Policy

Overview
This Privacy Policy describes how Plano Heat and Air ("Plano Heat and Air," "we," "us," or "our") collects, uses, and discloses your personal information when you visit planoheatandair.com (the "Site"), use our services, or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Information We Collect
Information You Provide Directly
We may collect:

Name
Address
Email address
Phone number
Billing and shipping information
Payment confirmation details
Account credentials
Order history
Customer support communications
You may choose not to provide certain information, but this may limit access to some features.

Automatically Collected Information
We may automatically collect:

IP address
Browser type
Device information
Usage data
Pages viewed
Cookies and tracking data
We use cookies and similar technologies to improve performance, analytics, and marketing effectiveness.

For more on Shopify cookies, see:
https://www.shopify.com/legal/cookies

How We Use Your Information
We use personal information to:

Process and fulfill orders
Provide installation coordination
Send account and service notifications
Provide customer support
Improve website performance
Prevent fraud
Send marketing communications (if consented)

SMS & MOBILE MESSAGING POLICY
Consumer Consent
Plano Heat and Air sends SMS messages only to individuals who have provided express consent by voluntarily opting in through website forms located at:

https://planoheatandair.com/pages/request-a-quote

Providing a mobile number and opting into SMS communications is voluntary and not required to purchase goods or services.

Message Types
Messages may include:

Service appointment confirmations
Installation scheduling notifications
Order updates
Delivery coordination
Customer support responses
Account notifications
Marketing or promotional messages (only if separately opted in)

Message Frequency
Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions
You may opt out at any time by texting STOP to (972) 366-4044.

After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from Plano Heat and Air.

To rejoin, you must opt in again through the original sign-up method.

For assistance, reply HELP or contact us at:

Email: contact@planoheatandair.com
Phone: (972) 366-4044

Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service or messaging infrastructure providers, is permitted under strict confidentiality agreements.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

How We Disclose Personal Information
We may disclose personal information to:

Vendors performing services on our behalf
Payment processors
Analytics providers
Marketing partners (in accordance with consent)
Affiliates within our corporate group
Legal authorities when required by law
We do not sell your personal information.

We do not use or disclose sensitive personal information without your consent.

User-Generated Content
If you submit reviews or content publicly, that information may be visible to others.

We are not responsible for third-party use of publicly shared content.

Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices.

Children's Data
Our Services are not directed to children under 16. We do not knowingly collect personal data from children.

Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect your data.

No method of transmission is completely secure. We retain data only as long as necessary to fulfill business and legal obligations.

Your Rights
Depending on your location, you may have rights including:

Access to your personal information
Correction of inaccurate data
Deletion of personal data
Data portability
Restriction of processing
Withdrawal of consent
To exercise rights, contact us at:

Email: contact@planoheatandair.com
Phone: (972) 366-4044

We will not discriminate against you for exercising your rights.

International Transfers
We may process information outside your country of residence. Where required, we rely on appropriate transfer mechanisms such as Standard Contractual Clauses.

Contact Information
Plano Heat and Air LLC
Email: contact@planoheatandair.com
Phone: (972) 366-4044